Last Updated: July 21, 2026

Thank you for shopping with Norvessa Leather. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Order Processing

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, customisation requirements, public holidays, and other operational factors.

Orders placed on weekends or public holidays may begin processing on the next business day.

Shipping Destinations

Norvessa Leather may offer domestic and international shipping to eligible destinations. Available shipping options will be displayed during checkout based on the delivery address provided.

We reserve the right to restrict shipping to certain locations due to courier limitations, legal restrictions, customs requirements, or other operational reasons.

Shipping Charges

Shipping charges are calculated based on the delivery destination, package weight, order value, shipping method, and courier service.

The applicable shipping cost will be displayed at checkout before the order is completed. Any free-shipping promotion will be subject to the conditions stated with the relevant offer.

Estimated Delivery Times

Estimated delivery times are provided during checkout or in the order confirmation. These estimates begin after the order has been processed and dispatched.

Delivery times are estimates only and are not guaranteed. Delays may occur because of customs inspections, severe weather, courier disruptions, public holidays, incorrect address details, or other circumstances outside our control.

Order Tracking

When tracking is available, customers will receive a shipping confirmation containing the tracking number or tracking link after the order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

Custom and Made-to-Order Products

Customised, personalised, or made-to-order leather products may require additional production time before dispatch.

Any estimated production or shipping timeline communicated for a custom order is subject to material availability, design approval, sizing confirmation, and production requirements.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated, these charges are not included in the product price or shipping cost and are the responsibility of the customer. Norvessa Leather is not responsible for delays caused by customs authorities.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, street address, postal code, city, country, and telephone number.

Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

Incorrect or Incomplete Addresses

If a parcel is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order can be sent again.

Original shipping charges may not be refundable in such circumstances.

Delayed Shipments

Occasional shipping delays may occur due to circumstances outside our reasonable control. If an order is significantly delayed, customers may contact us for assistance.

Norvessa Leather is not responsible for delays caused by the courier, customs authorities, weather conditions, transportation disruptions, or events beyond our control.

Lost Packages

If tracking indicates that a package has not been delivered within a reasonable period, please contact us so we can assist with a courier investigation.

Courier investigations may take time to complete. Any replacement or refund will be considered after the investigation and in accordance with the courier’s findings and our applicable policies.

Packages Marked as Delivered

If tracking shows that an order has been delivered but the customer cannot locate it, the customer should first check with household members, neighbours, building management, reception staff, and the local courier office.

Norvessa Leather is not responsible for packages that have been correctly delivered to the address provided or that are lost or stolen after confirmed delivery.

Damaged Packages

If an order arrives damaged, please contact us promptly and provide the order number, photographs of the packaging, photographs of the damaged item, and any other relevant information.

Please retain the original packaging until the matter has been reviewed, as the courier may require it during an investigation.

Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages. In such cases, customers may receive more than one tracking number and the packages may arrive on different dates.

Failed Delivery Attempts

The courier may make one or more delivery attempts or hold the package at a local collection point. Customers are responsible for following the courier’s delivery instructions and collecting the parcel within the stated period.

If a parcel is returned because it was not collected or because delivery attempts were unsuccessful, additional shipping charges may apply.

Order Changes and Cancellations

Requests to change or cancel an order should be submitted as soon as possible. We cannot guarantee changes or cancellations after processing, production, or dispatch has started.

Customised or made-to-order products may not be eligible for cancellation once production has begun.

Contact Us

For questions about shipping, delivery, or order tracking, contact us at:

Norvessa Leather
Email: info@norvessaleatherhouse.com