Last Updated: July 21, 2026

Norvessa Leather (“Norvessa Leather,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Your full name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Account login information
  • Order and purchase history
  • Product preferences and customisation details
  • Messages, reviews, enquiries, and customer-support communications
  • Payment-related information processed through our payment providers

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, operating system, referring website, pages visited, approximate location, and the date and time of your visit.

Payment Information

Payments made through our website may be processed by secure third-party payment providers. These providers may collect and process your payment details according to their own privacy policies and security practices.

Norvessa Leather does not generally receive or store your complete debit card or credit card details.

How We Use Your Information

We may use the information we collect to:

  • Process, confirm, and deliver your orders
  • Manage payments, refunds, returns, and exchanges
  • Create and maintain your customer account
  • Provide customer service and respond to enquiries
  • Send order confirmations and shipping updates
  • Personalise your website and shopping experience
  • Improve our products, services, website, and marketing
  • Send promotional emails when you have agreed to receive them
  • Prevent fraud, suspicious transactions, and misuse of our website
  • Meet our legal, accounting, tax, and regulatory obligations
  • Protect the rights, property, and safety of Norvessa Leather and its customers
Marketing Communications

When permitted by applicable law, we may use your email address to send you information about new products, promotions, special offers, and other updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at info@norvessaleatherhouse.com.

Unsubscribing from promotional emails will not prevent us from sending essential transactional communications relating to your orders, payments, deliveries, or account.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, maintain your shopping cart, understand website traffic, improve performance, and provide relevant advertising.

Cookies may include essential cookies, functionality cookies, analytics cookies, and advertising cookies. You can control or disable cookies through your browser settings. However, disabling essential cookies may affect certain website features, including checkout and account functionality.

How We Share Your Information

We do not sell or rent your personal information. We may share necessary information with trusted third parties that help us operate our business, including:

  • Payment-processing providers
  • Delivery companies and fulfilment partners
  • Website hosting and technical-service providers
  • Email and communication platforms
  • Analytics and advertising providers
  • Professional advisers, including accountants, consultants, and legal advisers
  • Government authorities when disclosure is legally required

These parties may only receive the information reasonably necessary to perform their services and are expected to handle it securely and lawfully.

International Data Transfers

Some of our service providers may operate or store information in countries other than the country in which you live. Where required, we take reasonable steps to ensure that appropriate protections are used when personal information is transferred internationally.

Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no website, payment system, internet transmission, or electronic storage method can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and notifying us if you suspect unauthorised access to your account.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

The applicable retention period may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Depending on your location and applicable privacy law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Object to or restrict certain uses of your information
  • Withdraw consent where processing is based on consent
  • Request a portable copy of certain information
  • Opt out of promotional communications
  • Submit a complaint to an appropriate data-protection authority

To exercise a privacy right, contact us at info@norvessaleatherhouse.com. We may need to verify your identity before completing your request.

Third-Party Links

Our website may contain links to third-party websites, applications, or social-media platforms. We are not responsible for the content, security, or privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our website and products are not intended for children under the minimum legal age required to provide personal information independently in their country. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe that a child has provided personal information to us without proper consent, please contact us so that we can review and delete the information where required.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal requirements. Any updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, contact us at:

Norvessa Leather
Email: info@norvessaleatherhouse.com