Last Updated: July 21, 2026

At Norvessa Leather, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

Return Eligibility

Eligible products may be returned within 14 days of delivery, unless a different return period is stated on the product page.

To qualify for a return, the product must:

  • Be unused, unworn, and unwashed
  • Be in its original condition
  • Include all tags, labels, accessories, and packaging
  • Show no signs of wear, damage, fragrance, stains, alteration, or misuse
  • Be accompanied by the order number or proof of purchase

We reserve the right to reject returns that do not meet these conditions.

How to Request a Return

To request a return, contact us at info@norvessaleatherhouse.com within the applicable return period.

Please include:

  • Your full name
  • Order number
  • The product you wish to return
  • The reason for the return
  • Relevant photographs if the item is damaged, defective, or incorrect

Please do not send a product back until your return request has been reviewed and approved.

Return Shipping

Unless the product is confirmed to be damaged, defective, or incorrectly supplied, the customer is responsible for return shipping costs.

Original delivery charges are generally non-refundable. We recommend using a tracked and insured shipping service, as Norvessa Leather is not responsible for return parcels that are lost, damaged, or delayed in transit.

Custom and Personalised Products

Custom-made, personalised, altered, engraved, or made-to-measure products are generally not eligible for return, exchange, or refund unless they arrive damaged, defective, or materially different from the approved order specifications.

Customers are responsible for reviewing and confirming all measurements, colours, materials, and customisation details before production begins.

Non-Returnable Items

The following items may not be eligible for return:

  • Customised or made-to-order products
  • Products altered after delivery
  • Products showing signs of wear or misuse
  • Items without original tags or packaging
  • Final-sale or clearance items, where clearly stated
  • Gift cards
  • Items returned after the applicable return period
Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If the product is damaged, defective, or different from what you ordered, contact us promptly at info@norvessaleatherhouse.com.

Please provide clear photographs of:

  • The complete product
  • The damaged or defective area
  • The packaging and shipping label
  • Any incorrect colour, size, or style received

After reviewing the claim, we may offer a replacement, repair, exchange, store credit, or refund, depending on the circumstances.

Size and Fit Issues

Customers are responsible for reviewing the product size guide and selecting the correct size before placing an order.

Standard-size products may be eligible for exchange or return if they remain unused and meet all return conditions. Custom-sized or altered products are generally not returnable for sizing reasons when they were produced according to the measurements provided by the customer.

Exchanges

Exchanges may be available for eligible standard products, subject to stock availability.

If the requested replacement is unavailable, we may offer store credit, an alternative product, or a refund in accordance with this policy.

Customers may be responsible for return shipping and the cost of shipping the replacement product.

Return Inspection

All returned products are inspected after they are received. We will notify you whether the return has been approved or rejected.

If a returned product shows signs of wear, damage, washing, alteration, missing tags, or improper handling, we may refuse the return or deduct an appropriate amount from the refund.

Refunds

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times may vary depending on the payment provider, bank, or card issuer. After we issue the refund, it may take several business days to appear in your account.

Shipping charges, customs duties, import taxes, and return shipping costs are generally non-refundable unless the return resulted from an error by Norvessa Leather.

Partial Refunds

A partial refund may be issued when a returned product is not in its original condition, has missing packaging or accessories, or has been damaged for reasons unrelated to a product defect.

Sale and Promotional Items

Sale items may be returned only when permitted by the conditions stated at the time of purchase.

Products clearly marked as “Final Sale” are not eligible for return or exchange unless they are damaged, defective, or incorrectly supplied.

Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

We cannot guarantee cancellation after an order has entered processing, production, customisation, or shipping. Custom and made-to-order products cannot normally be cancelled once production has started.

Refused and Unclaimed Deliveries

If a parcel is refused, not collected, or returned because of unsuccessful delivery attempts, incorrect address information, or unpaid customs charges, the customer may be responsible for the original shipping cost, return shipping cost, customs fees, and any other related charges.

Any approved refund may be reduced by these costs.

International Returns

International customers are responsible for correctly marking return parcels and completing any required customs documentation.

Norvessa Leather is not responsible for customs duties, import taxes, brokerage fees, or delays related to international return shipments.

Contact Us

For return, exchange, or refund enquiries, contact us at:

Norvessa Leather
Email: info@norvessaleatherhouse.com